The Catalogue
Your funnel has three owners. All three leak.
Marketing attracts, sales converts, and whoever is left has to keep the client. Each half is below, with what gets installed in it.
Attract
Marketing's half. Discovery, interest, consideration. Nobody is in your pipeline yet, and most of the money is lost before anyone fills in a form.
Positioning
Market research
Who actually buys, what they already search for, and where your competitors are weak. The channel is the last decision, not the first.
This is the front half of a go-to-market strategy. It is where the free audit points when the problem is not a tool.
What it needs from you
In: your site, your competitors, and who you currently believe the buyer is.
Out: who actually buys, what they already search for, and the positioning the rest is built on.
Acquisition
Landing pages for ad campaigns
One page, one offer, matched to what the ad said. Nothing else competing for the click.
Measures: page conversion against the homepage baseline. The fastest proof in the catalogue.
What it needs from you
In: the campaign already running, and wherever the enquiries land today.
Out: one page per offer, with the form wired to that same place.
Visibility
GEO audit and first pages
Where the brand shows up in AI answers today, and the first pages built to close the biggest gaps. If you are not in the answer, the search happened without you.
Proof in weeksMeasures: first signal, not the ranking itself
What it needs from you
In: the site, and the questions your buyers ask before they buy.
Out: where the brand shows up in AI answers today, and the first pages built to close the biggest gaps.
Conversion copy
Website copy rewrite
Every page rewritten around the one action it needs to drive, in the reader's language, not the industry's.
Measures: conversion on the rewritten page against its own baseline
What it needs from you
In: the pages you already have, and the action each one should be driving.
Out: every page rewritten around that action, in the reader's language.
Content
Content that builds pipeline
A content plan tied to what people actually search for, published on a schedule and judged on enquiries, not reach.
Measures: enquiries that arrive through content
What it needs from you
In: what the research found people search for, and who on your side signs off.
Out: a plan with a calendar, and the pieces published against it.
Convert
Sales' half. Qualification, decision, purchase. The lead exists, and from here it is the clock that decides.
Fast response
Enquiry capture and triage
Whoever asks first gets answered first. No enquiry waits for someone to be free.
Proof in daysMeasures: time to first reply
What it needs from you
In: every route an enquiry arrives by today, and who answers each one.
Out: a single front door, with each enquiry routed to the right person.
Scheduling
Booking without the back and forth
Six messages to find a time is six chances to give up. The calendar answers instead of the team.
Measures: time from enquiry to a booked slot
What it needs from you
In: the team's calendar, and the rules for who can be booked when.
Out: a booking link that respects those rules, and the confirmation that follows.
Qualification
Qualification and routing
The team only spends time on who is ready to buy.
Proof in weeksMeasures: leads that reach a meeting
What it needs from you
In: what makes an enquiry worth a call, in your words.
Out: the right questions on the form, and the routing that acts on them.
Confirmations
Confirmations and reminders
The appointment that shows up instead of the gap it leaves.
Proof in weeksMeasures: no-show rate
What it needs from you
In: the calendar, and the channel you already use to reach people.
Out: the confirmation and reminder sequence before every booking.
Recovery
Abandoned cart and deal recovery
Caught while the intent is still warm.
Proof in daysMeasures: revenue recovered
What it needs from you
In: the store or the CRM, and what counts as abandoned in your business.
Out: the sequence that catches those while the intent is still warm.
Nurture (slow)
Pipeline nurture
The one who said "not yet" stays warm until they are.
Proof in months, the slow oneMeasures: meetings from older leads
What it needs from you
In: the contacts who said “not yet”, and what usually changes their mind.
Out: the sequence that keeps them warm, and the alert when one moves again.
Retain & grow
The half nobody automates. Delivery, retention, repeat, referral. This is where the cheapest revenue in the business is sitting.
Onboarding
Post-purchase onboarding
The sale closes and the client is suddenly on their own. What happens in the first week decides whether there is a second.
Measures: how many get properly started in week one
What it needs from you
In: what a new client actually has to do in the first week.
Out: the sequence that gets them there, and the alert to you when they do not.
Retention
Reactivation of the ones who went quiet
The nudge that reaches them before they become someone else's.
Proof in weeksMeasures: rebookings / repeat rate
What it needs from you
In: the client history, and what counts as quiet in your business.
Out: the detection of those cases, and the sequence that brings them back.
Risk
Churn risk alerts
A client rarely leaves on the day they cancel. They leave weeks earlier, quietly, and you find out from the invoice.
Measures: clients kept after an alert
What it needs from you
In: the signals that, in your business, tend to show up before a client leaves.
Out: the alert to someone who can act, before the client has decided.
Repeat
The next purchase, on time
Most repeat business is lost on timing, not on price. The right offer arrives a month after the client has already solved it somewhere else.
Measures: time between one purchase and the next
What it needs from you
In: the normal gap between purchases, by client type.
Out: the offer that arrives inside that gap, not a month after it.
Reviews
Reviews asked at the right moment
Reviews get asked for when somebody remembers, which is usually never, and always after the good feeling has passed.
Measures: new reviews per month
What it needs from you
In: the moment the work looks good from the client's side.
Out: the review request at that moment, where people actually look you up.
Referral
Referrals, on purpose
Every business says word of mouth is its best channel and then leaves it entirely to chance.
Measures: clients who arrive by referral
What it needs from you
In: the clients who would already recommend you without being asked.
Out: the ask made to those, and the record of who arrived that way.
Every card names what it measures. Where a card also names a time, that is a duration we have measured on work already delivered. The audit says which one you need.